Frequently asked questions
What is The Kawaii Merchant?
The Kawaii Merchant is a specialized store in kawaii and cute goods.
We are passionate about delivering the cutest items and the fastest and safest way possible, to our dear customers.
What's your goal?
We offer a selection of carefully chosen items that fit our aesthetic: the Kawaii.
Our process is to make sure we have high quality items, with an affordable price. Our main goal is for your order to reach you as fast as possible.
How much does it cost?
Our pricing varies depending on the items purchased.
We offer a variety of options to fit your needs and budget.
Please visit our shop for more information.
Final price is subjected to shipping costs as well.
Do you have a specific request?
Feel free to drop us a message, if there's something you'd like to see.
We strive to make our customers happy and will look forward for your feedback!
How can I contact you?
You can reach us by the form found below or directly sending an email to: info.kawaiimerchant@gmail.com
You can always choose to contact via Instagram or Facebook.
We are always happy to answer your questions.
Where can I learn more about you?
You can explore other sections of this website, such as the "About Us" page, to learn more about our company, mission, and team.
What is your schedule?
Our schedule is Monday to Friday.
We'll possibly answer on weekends, however please don't expect it.
This is solely because almost every service (couriers, banks, etc) are closed for the weekend and there's only so much we can do.
Thank you for understanding.
What are your shipping fees?
We're based in Portugal, so that will depend on the country you're from.
Base for Portugal: 6,77€ until 100 gr.
Rest of the world except USA: 6,77€ until 100 gr.
USA: 8,33 € until 100 gr.
For larger volumes, it'll be priced accordingly. Please note that these prices include tracking number, and that's why they're a bit more expensive.
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